Skills for Growth - Call Centre Training Programme

Margaret McKenzie, started the Call Centre Programme in late March 2004.  Margaret, from Craigneuk, Wishaw came to our programme with no experience of Call Centres and very little experience of the world of work.

Very quickly, it became apparent that 28 year old Margaret had a flair for working with the telephone.  So much so that we have employed Margaret to enhance our telesales team.

Skillseeker - Modern Apprentice

Modern Apprentice David Napier, started his training programme in March 2002.  David quickly secured employment, with the help of ITEC Integrations, with Stiell Facilities (now Alfred McAlpines) in Tannochside and progressed to achieving his Modern Apprenticeship in Business Administration. 

At his most recent appraisal his manager commented - 

“David’s overall performance for the year has been outstanding especially under added pressures…”

Adult Modern Apprenticeships

Val Houston joined the Modern Apprenticeship for Adults programme in May 2002 whilst working full-time with a company on Blantyre.  Val decided that she wanted to improve her career prospects and viewed the Modern Apprenticeship programme as a means of doing this. 

Val successfully completed her Modern Apprenticeship in Administration and  As a result of gaining the qualification she has progressed within her career and is now currently working for leading children's charity in Scotland. 

Quote from Val 

"Through completing my Modern Apprenticeship (SVQ Level 3) in Administration with ITEC Integrations Ltd, I have gained many skills within the office environment. I have the ability to set up new office systems and set about tasks using my own initiative. I have a new found confidence, which helps me immensely when communicating with people; both internal and external to the Organization in which I work.

This new qualification has improved my job prospects a great deal. I have faced redundancy twice and through gaining this qualification, I noticed that I received a much better response to job applications compared to before I had the qualification. I am now working as Project Administrator for one of the UK's leading Children's Charities. The Project in which I work is fairly new and the office had to be set up from scratch. Although this was very challenging, the office is now set up and is running really well. This has given me a good sense of achievement. I am thoroughly enjoying carrying out my tasks knowing that I have the ability and confidence to do so.  

My Training Assessor (Ann Marie) gave me plenty of encouragement and advice as I worked through each of my units, keeping me motivated at all times. The other staff that I met at ITEC Integrations was very friendly and encouraging too. I would recommend this course to anyone looking for a challenging career in Administration".