Management

Management and Leadership
7 Units in Total
 
Section A – Managing self and personal skills
A1     Manage your own resources
A2     Manage your own resources and professional development
A3    Develop your personal networks
Section B – Providing direction
B1     Develop and implement operational plans for your area of responsibility
B2     Map the environment in which your organisation operates
B3     Develop a strategic business plan for your organisation
B4     Put the strategic business plan into action
B5     Provide leadership for your team
B6     Provide leadership in your area of responsibility
B7     Provide leadership for your organisation
B8     Ensure compliance with legal, regulatory, ethical and social requirements
B9     Develop the culture of your organisation
B10   Manage risk
B11   Promote equality of opportunity, diversity and inclusion in your area of responsibility
B12   Promote equality of opportunity, diversity and inclusion in your organisation
Section C – Facilitating change
C1     Encourage innovation in your team
C2     Encourage innovation in your area of responsibility
C3     Encourage innovation in your organisation
C4     Lead change
C5     Plan change
C6     Implement change
Section D – Working with people
D1     Develop productive working relationships with colleagues
D2     Develop productive working relationships with colleagues and stakeholders
D3     Recruit, select and keep colleagues
D4     Plan the workforce
D5     Allocate and check work in your team
D6     Allocate and monitor the progress and quality of work in your area of responsibility
D7     Provide learning opportunities for colleagues
D8     Help team members address problems affecting their performance
D9     Build and manage teams
D10  Reduce and manage conflict in your team
D11   Lead meetings
D12   Participate in meetings
D13   Support individuals to develop and maintain their performance
D14   Initiate and follow disciplinary procedure
D15   Initiate and follow grievance procedure
D16   Manage redundancies in your area of responsibility
D17   Build and sustain collaborative relationships with other organisations
Section E – Using resources
 E1     Manage a budget
E2     Manage finance for your area of responsibility
E3     Obtain additional finance for the organisation
E4     Promote the use of technology within your organisation
E5     Ensure your own actions reduce risks to health and safety
E6     Ensure health and safety requirements are met in your area of responsibility
E7     Ensure an effective organisational approach to health and safety
E8     Manage physical resources
E9     Manage the environmental impact of your work
E10   Take effective decisions
E11   Communicate information and knowledge
E12   Manage knowledge in your area of responsibility
E13   Promote knowledge3 management in your organisation
E14   Support team and virtual working
E15   Procure supplies
E16   Select suppliers through a tendering process
E17   Outsource business processes
Section F – Achieving results
F1     Manage a project
F2     Manage a programme of complementary projects
F3     Manage business processes
F4     Develop and implement marketing plans for your area of responsibility
F5     Resolve customer service problems
F6     Monitor and solve customer service problems
F7     Support customer service improvements
F8     Work with others to improve customer service
F9     Build your organisation’s understanding of its market and customers
F10   Develop a customer focused organisation
F11   Manage the achievement of customer satisfaction
F12   Improve organisational performance
F13   Manage quality systems
F14   Prepare for and participate in quality audits
F15   Carry out quality audits
F16   Manage the development and marketing of products/services in your area of responsibility
F17   Manage the delivery of customer service in your area of responsibility
F18   Prepare sales proposals and deliver sales presentations
F19   Selll products/services to customers