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Level 3
Business and Administration 8 Units in Total Mandatory Units SQA No. Unit No. Unit Title FD9Y 04 S301 Plan how to manage and improve own performance in a business environment FE01 04 S302 Review and maintain work in a business environment FE02 04 S303 Communicate in a business environment Group A: 3 – 5 Units must be selected Work Responsibilities FE03 04 S303 Solve business problems FE04 04 S304 Support other people to work in a business environment FE05 04 S305 Contribute to decision-making in a business environment FE06 04 S306 Contribute to negotiations in a business environment FE07 04 S307 Supervise a team in a business environment FE08 04 S322 Supervise an office facility Project Management FE09 04 S324 Contribute to running project Document Production FE0X 04 S311 Design and produce documents in a business environment FE11 04 S312 Prepare text from notes using touch typing (60wpm) FE0Y 04 S313 Prepare text from shorthand (80wpm) FE10 04 S314 Prepare text from recorded audio instruction (60wpm) Events and Meetings FE0T 04 S319 Organise and co-ordinate events FE04 04 S320 Plan and organise meetings FE0W 04 S321 Organise business travel or accommodation B5: Customer Service Fe0A 04 S325 Deliver. monitor and evaluate customer service to internal customers FE0C 04 S326 Deliver, monitor and evaluate customer service to external customers Communications FE0D 04 S309 Develop a presentation FE0E 04 S310 Deliver a presentation Manage Information and data FE0F 04 S315 Support the design and development of information systems FE04 04 S316 Monitor information systems FE0H 04 S317 Analyse and report data Business Resources FE0J 04 S318 Order products and services FE0K 04 S327 Agree a budget Innovation and Change FE0L 04 S323 Contribute to innovation in a business environment Specialised Business Support Services – Education FE0M 04 S329 Provide administrative support in schools Specialised Business Support Services – Parking FE0N 04 S330 Administer parking and traffic challenges, representatives and civil parking appeals FE0P 04 S331 Administer statutory parking and traffic appeals FE0R 04 S332 Administer parking and traffic debt recovery IT F9AR 04 S339 Bespoke software 3 F9AW 04 S339 Specialist software 3 F9C3 04 S340 Data management software 3 F9C6 04 S341 Database software 3 F99F 04 S342 Improving productivity using IT 3 F99V 04 S343 IT security for users 3 F9CV 04 S344 Presentation software 3 F99L 04 S345 Set up an IT system 3 F9D2 04 S346 Spreadsheet software 3 F9A8 04 S347 Using collaborative technologies 3 F9D5 04 S348 Website software 3 F9D8 04 S349 Word processing software 3 Group B: 0-2 Units must be selected Document Production F93T 04 S211 Produce documents in a business environment FD9W 04 S212 Prepare text from notes FD9X 04 S213 Prepare text from notes using touch typing (40wpm) FD9T 04 S214 Prepare text from shorthand (60wpm) FD9V 04 S215 Prepare text from recorded audio instruction (40wpm) Events and meetings FD9N 04 S222 Support the organisation and co-ordination of events FD9P 04 S223 Support the organisation of business travel or accommodation FD9R 04 S224 Support the organisation of meetings Customer Service FD94 04 S209 Handle mail F93X 04 S210 Provide reception services FD96 04 S250 Meet and welcome visitors Communications FD91 04 S206 Use electronic message systems FD92 04 S207 Use a diary system FD93 04 S208 Take minutes Manage Information and data FD97 04 S216 Organise and report information F998 04 S217 Research information F93Y 04 S218 Store and retrieve information FD99 04 S219 Provide archive services FD9A 04 S226 Support the management and development of an information system FE1L 04 S413 Design and develop information systems FE1M 04 S414 Manage and evaluate information systems Business Resources F93V 04 S220 Use office equipment FD9C 04 S221 Maintain and issue stationery stock items FE1D 04 S416 Manage budgets Innovation and change FD9F 04 S225 Respond to change in a business environment FE1G 04 S419 Implement and evaluate innovation in a business environment FE1H 04 S420 Plan change for a team Specialised Business Support Services – Human Resources FD9G 04 S227 Administer HR records FD9H 04 S228 Administer the recruitment and selection process Specialised Business Support Services – Parking FD9J 04 S251 Administer parking dispensations Health, Safety and Security of People, Premises and Property FD8P 04 S112 Use occupational and safety guidelines when using keyboards IT F9AP 04 S236 Bespoke software 2 F9AV 04 S236 Specialist software 2 F9C2 04 S237 Data management software 2 F9C5 04 S238 Database software 2 F99E 04 S239 Improving productivity using IT 2 F99T 04 S240 IT security for users 2 F9CT 04 S241 Presentation software 2 F99K 04 S242 Set up an IT system 2 F9D1 04 S243 Spreadsheet software 2 F9A7 04 S244 Using collaborative technologies 2 F9D4 04 S245 Website software 2 F9D7 04 S246 Word processing software 2 Finance FD8V 04 S125 Calculate pay FD9K 04 S247 Control payroll FD9L 04 S248 Account for income and expenditure FD9M 04 S249 Draft financial statements
