Call Centre

This programme identifies that for many companies, Call Centres are an integral part of the way they achieve their business and promotional objectives.  Call Centres are becoming a most effective tool within businesses:

· to provide services and products;

· to carry out transactions;

· to provide customer service assistance;

· to resolve problems;

· to handle sales;

· to generate new business;

· to collect data.

Qualifications for Contact Centres

The qualifications for Contact Centres are changing - keep checking back for further updates.

A Modern Apprenticeship option is also available.